OPIE TRAVEL, INC 

Privacy Policy

Last Updated: November 22, 2024

This Privacy Policy (the “Policy”) outlines the practices of Opie Travel, Inc. for collecting, using, storing, sharing, and otherwise processing (collectively, “Processing”) the information we gather from you. It also details how we protect and secure your data. If you have any questions about your rights under this Policy or any agreements you have with Opie Travel regarding your data, please contact us at hello@opietravel.com. Please read this Policy carefully to understand how your information is processed and safeguarded.

This Policy applies to the information that Opie Travel Processes in connection with our services and products. However, this Policy is subject to any specific terms outlined in other agreements, including terms of use, end-user license agreements, or other policies related to specific Opie Travel products, services, or data.

Protecting Users

• Transparency and Consent: We ensure that your personal information is processed transparently and only after obtaining appropriate consent where required by applicable law.
• Data Minimization: We only collect and process data that is necessary for providing our services, enhancing your experience, or fulfilling legal obligations.
• Third-Party Sharing: Any sharing of your data with third parties is done in accordance with applicable laws and strictly for the purposes outlined in this Policy, such as payment processing or providing location-based services.
• Data Security: We implement robust security measures, including encryption and regular system audits, to safeguard your information against unauthorized access, misuse, or disclosure.
• User Rights: You have the right to access, correct, delete, or restrict the use of your data. Requests to exercise these rights can be made by contacting us at support@opietravel.com.
• Children’s Privacy: We do not knowingly collect personal information from individuals under the age of 13 (or applicable age in your jurisdiction) without parental consent.

This Policy will be updated periodically to reflect changes in our practices, technologies, or legal obligations. We encourage you to review this Policy regularly to stay informed of how Opie Travel protects your privacy.

What information does Opie Travel collect?

The information Opie Travel collects is categorized as Personal Information, Non-Personal Information, and Operations Data (which may or may not be personally identifiable). We collect this information when you provide it to us directly or when you interact with our products, services, and features. This information helps us deliver personalized services, improve your experience, and maintain the security and functionality of our platform.

Personal Information refers to details that can be used to identify, locate, or contact you as an individual, as well as any other information that we may associate with such details. Examples of Personal Information we collect include:

• Contact information such as your name, email address, phone number, and mailing address
• Additional details such as your birthday, gender, nationality, and preferences
• User-generated content such as posts, travel plans, reviews, and messages
• Payment information, including billing details, for purchases made through the platform

Non-Personal Information refers to data that does not directly identify you as an individual and cannot reasonably be linked to your identity. Examples of Non-Personal Information we collect include:

• Cookies and other tracking technologies to monitor and improve app functionality
• Device information such as operating system, browser type, and app usage statistics
• Aggregated data about user behavior and trends, which helps us refine our services

Operations Data includes system-generated data essential for the app’s performance and security. This may include:

• Log files and timestamps of your app interactions
• IP addresses used for fraud prevention and security purposes
• Location data to provide tailored recommendations (collected with your consent)

We collect and process this information to:

• Personalize your user experience by offering content and features aligned with your preferences
• Enhance the security and reliability of our platform
• Provide customer support and respond to inquiries effectively
• Comply with legal obligations, such as fraud prevention and regulatory requirements

We prioritize your privacy and ensure that all data collection and processing comply with applicable laws and regulations. 

Why does Opie Travel collect this information?

Opie Travel collects and processes Personal Information, Non-Personal Information, and Operations Data in identifiable forms for various purposes, depending on the type of information being processed. Specifically, we process this information to fulfill our contractual obligations to you, provide the products and services you use, and support you in making the most of your experience on our platform. We also process this information to improve our services, enhance your experience, and offer relevant products and services. Additionally, we may process information to comply with legal obligations or requirements.

In summary, Opie Travel processes Personal Information and Operations Data in identifiable forms for the following purposes:

• To fulfill your orders for Opie Travel products and services
• To operate, deliver, maintain, or otherwise provide the Opie Travel platform and its features
• To support your use of Opie Travel, including resolving issues, addressing complaints, and troubleshooting technical problems
• To set up and maintain your customer account and enable interactions with Opie Travel, including community engagement and social features
• To improve the functionality and effectiveness of Opie Travel’s platform, products, and services
• To measure user engagement and understand how to enhance customer satisfaction
• To comply with applicable laws, regulations, or legal obligations
• To provide customer service and respond to your inquiries or requests
• To communicate tailored offers, promotions, and recommendations for Opie Travel products and services based on your interests and usage patterns
• To administer promotional events and engage in marketing activities that may interest you

You will have the option to opt out of receiving marketing communications, though we may still need to collect certain information to provide you with essential services and products.

For Non-Personal Information and anonymized or aggregated Operations Data, which cannot identify an individual, Opie Travel may use this information for any purpose. Examples include:

• Using anonymized or aggregated data to improve or develop new products and services
• Conducting statistical analyses to monitor trends and customer behaviors
• Creating reports or insights to better serve our customers and partners
• Publishing summaries of industry trends or usage patterns

Opie Travel is committed to respecting your privacy and only processes your Personal Information and identifiable Operations Data for the purposes outlined above and within the scope of your relationship with Opie Travel. We do not sell, rent, or lease your identifiable Personal Information to third parties.

Will Opie Travel share this information with third parties?

To provide certain products and services, Opie Travel may share information with trusted third parties who assist us in delivering our offerings. These may include service providers, such as software operators, payment processors, and data hosting companies, who perform tasks on our behalf. Any third party with whom we share identifiable information will only have access to the data necessary to fulfill specific purposes on our behalf. They are contractually obligated to use the information solely for these purposes and to safeguard your information with protections equivalent to or stronger than those we implement.

Opie Travel may also share information to comply with legal obligations, such as responding to lawful requests or legal processes. If we are required to disclose your Personal Information, we will make reasonable efforts to validate the request and inform you, where permitted by law.

Additionally, Opie Travel may disclose information as necessary to:

• Support the sale, merger, or transfer of company assets
• Enforce our rights or protect our property
• Safeguard the rights, property, or safety of others
• Support auditing, compliance, or corporate governance functions

If we need to share your information for purposes not identified here, we will seek your explicit consent and clearly disclose the intended purpose at the time. For instance, if we wish to use your information in marketing materials, case studies, or demonstrations, we will contact you for approval before proceeding.

Opie Travel is committed to transparency and ensuring your information is handled responsibly when working with third parties. If you have any questions or concerns about how your information is shared, please contact us at support@opietravel.com.

How long will Opie Travel keep my information?

Opie Travel retains different types of information for varying durations, depending on the purpose for which it was collected and processed, as well as your specific situation. Information will only be kept for as long as it is necessary to fulfill the purpose for which it was processed, after which it will be securely deleted or anonymized.

How does Opie Travel keep my information secure?

Taking into account the nature of the information gathered, Opie Travel maintains administrative, technical, and physical controls that are designed to safeguard Personal Information and Operations Data in identifiable form.  

What are my choices with respect to my information?

Your first choice is always to limit the information you provide to us.

Opie Travel allows you to delete your data at any time by accessing the Account Deletion feature within the mobile app. If you encounter any issues with the Account Deletion process, you can contact hello@opietravel.com, and we will manually remove all data linked to your account within 7 days.

Opie Travel complies with applicable laws regarding your ability to access, correct, and delete your identifiable information. If you have an online account, you may be able to log in to update or modify certain information directly through the app.

Depending on the specific terms of your agreement related to Operations Data, you may have the option to opt out of sharing certain data with Opie Travel. However, opting out may result in limited functionality or loss of access to features that rely on this data.

Opie Travel does not knowingly offer services to or collect Personal Information from individuals under the age of 16. If you believe a child under 16 has provided us with Personal Information, please contact us immediately so we can investigate and delete the information as required.

Rights for EU Residents

The General Data Protection Regulation (GDPR), particularly Articles 15 to 21, grants you specific rights as a data subject. While we encourage you to learn about these rights in detail, here is an overview to help you understand them:

Access: You have the right to request information about your personal data that we hold, including what data we have and how and why it is being processed.

Rectification: If any of the personal data we hold about you is inaccurate, you have the right to request that we correct those inaccuracies.

Erasure: In certain circumstances, you have the right to request that we delete your personal data.

Restriction of Processing: You have the right, under specific conditions, to limit how we process your personal data, allowing us to process it only with your consent.

Objection to Processing: If we are processing your personal data based on legitimate interests, to perform tasks in the public interest, or to exercise official authority, you may object to this processing based on your specific situation. If you object to processing for direct marketing purposes, we will stop processing your personal data for those purposes.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer your data directly to a third party if technically feasible.

In addition, if we process your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing conducted before the withdrawal.

If you are a resident of the EU and believe we have violated any of the rights above or are otherwise in violation of the GDPR, you have the right to lodge a complaint with a Data Protection Authority. More information about Data Protection Authorities can be found at https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en.

Rights for California Residents

This notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

The California Consumer Privacy Act (CCPA) grants residents of California specific rights regarding their personal information. If you are a California resident, we encourage you to familiarize yourself with these rights. Below is a summary to help you understand them:

Access: You have the right to request that we disclose details about the personal information we collect, use, and share.

Erasure: In certain cases, you may have the right to request that we delete your personal information in our possession.

Data Portability: You can request a copy of your personal information and may have the right to transfer this information to another party. In some cases, you can request that we directly transfer your personal information to a third party on your behalf if technically feasible.

The CCPA also provides the right to direct us not to sell your personal information. We do not sell your personal information.

We will not discriminate against you for exercising any of your rights under the CCPA.

California’s “Shine the Light” law additionally allows you to request specific information about how we disclose personal information to third parties for their direct marketing purposes.

To make a request regarding any of these rights, ask questions, or provide comments about this Privacy Notice for California Residents, please contact us at hello@opietravel.com.

We may update this Privacy Notice periodically. Any changes will be posted on this page. While we may not notify you directly about significant changes, we encourage you to review this page regularly to stay informed. Your continued use of our services after any changes indicates your acceptance of those changes, to the extent permitted by law.

For International Residents

Opie Travel, Inc. is headquartered in Canada. Your information may be transferred to and accessed from Canada and other locations where Opie Travel or its authorized processors operate. These transfers are conducted for the purposes described in this Policy, such as providing services, ensuring functionality, and supporting our global operations.

Opie Travel is committed to protecting the privacy and security of your personal information regardless of where it is collected, stored, accessed, or processed. We ensure that all data is handled in accordance with this Policy and applicable data protection laws, including implementing safeguards to maintain its confidentiality, integrity, and availability.

Does this Policy change?

Opie Travel, Inc. may update this Policy from time to time, and any changes will be posted on this page. Please refer to the “last updated” date at the top of the Policy to track modifications.

While we may not contact you directly about significant changes, we encourage you to review this page periodically to stay informed about how we handle your information. By continuing to use Opie Travel’s products and services after changes are made to this Policy, you are deemed to have accepted the updated terms, to the extent permitted by law.

Cookies and Tracking Technologies

Opie Travel uses cookies and similar tracking technologies to enhance your experience, analyze app and website usage, and provide personalized content and advertisements. Cookies are small data files stored on your device that help us understand your preferences, improve our services, and remember your settings.

You can manage your cookie preferences or disable cookies through your browser or device settings. Please note that disabling cookies may affect certain features or functionalities of Opie Travel, such as personalized recommendations or saved preferences. For further information on how we use cookies, contact us at hello@opietravel.com.

Data Breach Notification

At Opie Travel, the security of your personal information is a top priority. In the unlikely event of a data breach that compromises your information, we will notify you promptly in compliance with applicable laws. This notification will include details about the nature of the breach, the types of data affected, and any recommended actions you should take to protect your information.

If you suspect your information has been compromised, please contact us immediately at hello@opietravel.com, and we will investigate and address the issue as quickly as possible.

User Controls and Preferences

Opie Travel provides you with tools to manage your data and personalize your experience. You can access these controls directly through the app or website, including:

• Updating your personal information (e.g., name, email, preferences).
• Adjusting notification settings for emails, alerts, or marketing communications.
• Opting out of receiving promotional messages by following the unsubscribe link in emails or contacting hello@opietravel.com.
• Withdrawing consent for specific types of data processing, such as location tracking.

Third-Party Links and Services

Opie Travel may include links to or integrations with third-party websites, apps, or services, such as booking platforms, social networks, or external resources. These third parties operate independently, and their privacy practices are not governed by this policy.

We recommend that you review the privacy policies of any third-party platforms you engage with through Opie Travel to understand how they collect, use, and protect your information. Opie Travel is not responsible for the privacy practices or content of these external services.

If you have any concerns or questions about third-party links or integrations, please contact us at hello@opietravel.com.

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